How to check if your phone supports eSIM?

A. eSIM SUPPORT

1. Check with code #06#

This method applies to both iOS and Android:

Open the Phone app and dial *#06#.
If the EID (Embedded Identity Document) line appears, your device supports eSIM.
If EID does not appear, the device may not support eSIM or may be network-locked.

2. Check device settings

For iOS (iPhone):

Go to Settings > Cellular

If you see the option "Add eSIM" or "Add Cellular Plan" or “Activate eSIM,” then the device supports eSIM.

For Android:

Go to Settings > Connections > SIM Manager:

If you see the option "Add eSIM" or "Add Cellular Plan," then the device supports eSIM.

B. UNLOCKED OR JAILBROKEN PHONES

A network-locked phone (also known as a carrier-locked phone) is a type of phone that can only be used with a specific carrier and cannot use SIMs/eSIMs from other carriers.

This occurs when users purchase a phone with a carrier contract, meaning the device is bound to work only with that carrier's SIM/eSIM for a certain period.

Even if the phone supports eSIM, you still cannot use an eSIM from another carrier if the device is network-locked.

You can check if your phone is locked as follows:

For iOS (iPhone):

Go to Settings > General > About:

Check the “Carrier Lock” section: If it displays "No SIM restrictions", the device is unlocked.

For Android:

Go to Settings > Connections > SIM Manager:

Check the “Mobile network selection” and “Automatically select network” options. If multiple carriers appear, your device is unlocked.

Important Note:

Please ensure that your phone supports eSIM before making a purchase from My SIM. The device check guide is for reference only, My SIM is not responsible for any changes in information from the manufacturer.

We do not offer refunds if the device does not support eSIM, including:

Some phones with 2 physical SIMs do not have eSIM
Devices that are network-locked (purchased with a carrier contract)
Devices purchased from certain countries that do not support eSIM

C. SOME DEVICES DO NOT SUPPORT eSIM

1. iPhone

iPhone models with 2 physical SIMs (purchased in China, Hong Kong, Macau)

2. Samsung

All Galaxy devices originating from China, Hong Kong, and Taiwan
All Galaxy FE "Fan Edition" models, except Galaxy S23 FE and S24 FE
Galaxy S20, S21*, and Note 20 Ultra models for the US market
Most Samsung Galaxy devices purchased in Korea do not support eSIM, except for Galaxy S24, S23, Z Fold 5, Z Fold 4, Z Flip 5, Z Flip 4, and A54 5G variants.

3. Google

Pixel 3 originating from Australia, Taiwan, and Japan, and models purchased through US or Canadian carrier services other than Sprint and Google Fi
Pixel 3a purchased in Southeast Asia and through Verizon services

4. Huawei

Huawei P40 Pro+
All Huawei devices purchased in China

5. Oppo, OnePlus, Nokia, Sony, TCL, Motorola, Vivo, Xiaomi

eSIM availability may vary by country/region and carrier. Please contact your carrier or device manufacturer to confirm that your device supports eSIM.