At My SIM, we are committed to respecting and protecting the privacy of our customers. Protecting personal data is one of our top priorities in our operations and service provision. This policy clearly explains how we collect, use, store, protect, and share your personal information throughout your use of products and services provided by My SIM, including eSIM, international travel SIMs, websites, mobile platforms, and other official contact channels.
1. Purpose and Scope of Information Collection
mysim.vn does not sell, share, or exchange customer personal information collected on the website with any third party.
Personal information collected will only be used internally by the company.
When you contact us to register for services, the personal information that mysim.vn collects includes:
Full name
Address
Phone number
In addition to personal information, service-related information includes:
Product name
Quantity
Product delivery time
2. Scope of Information Usage
The personal information collected will only be used internally by mysim.vn and for one or all of the following purposes:
- Customer support
- Provision of service-related information
- Processing orders and providing services and information through our website as requested by you
- We may send you information about new products, services, upcoming events, or recruitment information if you subscribe to email notifications.
- Additionally, we will use the information you provide to help manage your customer account; confirm and execute financial transactions related to your online payments.
3. Information Storage Period
For personal information, mysim.vn will only delete this data if the customer requests it. Customers can send deletion requests to support.mysim@gmail.com
4. Individuals or Organizations with Access to Personal Information
The individuals or organizations that may have access to customer personal information fall into one of the following categories:
- XANH BAO TROI TRADING & CONSTRUCTION CO., LTD
- Partners who sign a contract to perform part of the services provided by BAU TROI XANH TRADING & CONSTRUCTION CO., LTD. These partners will receive information as agreed in the contract (which may be partial or complete information depending on the contract terms) to support users in using the services provided by the Company.
5. Address of the unit collecting and managing personal information
BAU TROI XANH TRADING & CONSTRUCTION CO., LTD.
Address: No. 6 Binh Duong Boulevard, Binh Giao Quarter, Thuan Giao Ward, Ho Chi Minh City, Vietnam
Phone: 0384909454
Website: mysim.vn
Email: support.mysim@gmail.com
6. Means and tools for users to access and edit their personal data
mysim.vn collects customer information via the website; customers' personal information is collected via emails sent to our inbox for product/service orders: support.mysim@gmail.com or by calling 0384 909 454 to order products. You can contact the aforementioned email address and phone number to request that mysim.vn edit your personal data.
7. Mechanism for receiving and resolving consumer complaints related to the misuse or exceeding the scope of personal information as notified.
At mysim.vn, protecting your personal information is very important; you are assured that the information you provide to us will be kept confidential. mysim.vn commits not to share, sell, or rent your personal information to any other party. mysim.vn commits to using your information only in the following cases:
- Improving service quality for customers
- Resolving disputes and complaints
- When requested by legal authorities.
mysim.vn understands that your right to protect personal information is also our responsibility, so in case of any questions or feedback related to mysim.vn's privacy policy, or regarding personal information being used for the wrong purpose or beyond the notified scope, please contact us via hotline 0384909454 or email: support.mysim@gmail.com
